Frequently Asked Questions

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We are currently adding to our Frequently Asked Questions for Net Nanny 6 and Net Nanny for Mac.

You may find the answer to your question at our Net Nanny Forum

If you've got a question then please ask us . We are happy to help with any question!

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What Happens After I Purchase Net Nanny

How Do I Install Net Nanny

I want to Install Net Nanny on a new computer

Where can I download Net Nanny software

I have lost my licence number

How do I customise Net Nanny

Should I purchase Net Nanny or a Business Edition

Can I install Net Nanny on more than one computer

What is the difference between default mode and user mode

If you still can't find the answer to your question Knowledge Base may be the fastest way to find an answer.

What Happens After I Purchase Net Nanny?

When we receive your payment notification we will send you an email confirmation which contains a link to download the latest Net Nanny software, together with your unique licence number.

How do I install Net Nanny?

Net Nanny is provided as a downloadable product unless you bought a retail version. You simply download the Net Nanny software on to the computer you wish to monitor and insert your licence number when asked.

How do I install Net Nanny on a different computer?

If the computer you want to install Net Nanny is different to the one which receives your emails, simply enter the download link on to the computer you wish to monitor.

Where can I find the Download links to Net Nanny?

You can download Net Nanny software from our downloads page.

I've lost my licence number

You can retrieve your licence number at any time by referring to your initial purchase email, or by contacting Net Nanny UK.

How do I customise my Net Nanny?

Net Nanny is installed with pre-loaded configurations to keep your children safe on the Internet. If you want to set Nanny to follow your own settings you can download the Net Nanny Users Guide here

We are a charity organisation, do you have a separate business product or can we just buy the family version?

We recommend that you purchase Net Nanny if your aim is to protect children on the Internet. If you wish to monitor business activities then please contact us for further information.

I have two computers in my home - do I need more than one Net Nanny?

Net Nanny is designed for installation on one computer, and has the option to monitor multiple family members. If you have more than one child, or one computer you may wish to purchase more than one Net Nanny licence. We offer multiple user licences at a discounted rate to allow you to monitor multiple computers/ children. More information

What is the difference between Default Mode and User Mode?

Net Nanny is automatically installed in Default Mode. This means that users are able to access the Internet and instant messaging without signing in to Net Nanny. Default Mode provides ease-of-use; however, it does not separately monitor each user’s Internet usage, and filters are unilaterally applied to all users.

If the information you need isn't there, contact our support team for more assistance. Net Nanny UK Support Team are happy to help you with any query on Net Nanny 6 or Net Nanny for Mac.

We will always attempt to answer your questions within 4 hours, Monday to Friday 8am until 6pm, and where possible we will provide online support out of normal working hours